Terms and conditions of use

Eibenstock from Refina Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Eibenstock UK
Unit 7 Factory Road, Poole, BH16 5SL United Kingdom
Phone: 01202 373222
Email: sales [at] eibenstock [dot] co [dot] uk
GB243 8522 62

PLEASE NOTE - WE ONLY ACCEPT ORDERS FROM THE UK.

Making a purchase could not be easier. Just browse our store, and add any items you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout', and you will be asked for a few details that we need to be able to complete the order.

Please be aware that we always require a signature from you when our couriers deliver your order. Unfortunately, we cannot process requests for your parcel to be left somewhere without a signature

We only accept Visa and Mastercard credit card payments processed through our SecureTrading account.

When confirmation of order is received, this indicates that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a price change, we will always contact you first to ensure that the price is acceptable.

ORDER BY TELEPHONE
Call us and ask for “Sales”; we will be happy to discuss your requirements, give technical advice or details of current special offers and trade deals
Our telephone number is 01202 373222

ORDER BY EMAIL
Email your order and advise your preferred payment method. Ensure you include a daytime telephone number so we can arrange delivery.
Our email address is sales@eibenstock.co.uk

ORDER BY POST
Post your order to us with a business letterhead and ensure to include a daytime telephone number so we can arrange delivery.
Our postal address is Eibenstock UK, Unit 7 Factory Road, Poole BH16 5SL

ORDER THROUGH YOUR LOCAL TOOL HIRER, DEALER OR MERCHANT
Take your order to your local tool supplier, and they can contact us directly by phone; we will supply your local reseller, merchant or dealer even if they do not have an account with us

PAYMENT METHOD
You can pay by Credit/Debit card online or by cheque with order, allow 10 days for cheque to clear

With regards to all deliveries, we will try our best to despatch your order within 24 hours of receipt of payment (allow 10 days for cheques to clear) International orders are generally received in under 21 days

NEXT DAY DELIVERY

If you place an order before 2 pm and you live in the UK, we will try and get your order to you on the next working day.

However, this can be dependent on:

The goods you have ordered are in stock
The funds being in place - i.e. your credit card needs to be authorised for the value of the order
All other security checks must be passed successfully

This is not a guaranteed service and can take 2/3 days for delivery

Please note: If you place your order after 2 pm on weekdays, at the weekend, or on a Bank Holiday, then your order will be processed the next working day

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

We only despatch orders to the UK. For orders made from the UK, 20% VAT is added. For orders made from Guernsey or Jersey, VAT is free

We use Stripe Payment Gateway for processing card transactions. They use market-leading counter fraud services to maintain the security of your card transaction.

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

If you need to reach us, please email us using the link on the store page. Alternatively, you can call on 01202 373222 (International +44 01202 373222) or write to us at Unit 7 Factory Road, Poole BH16 5SL, United Kingdom

Eibenstock UK does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used, and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Your rights to return goods are protected under the EU Distance Selling Directive, which can be found at http://www.legislation.gov.uk/uksi/2000/2334/contents/made

For more information on returning an item, please click here

You can pay by Credit/Debit card or by cheque with order, allow up to 10 days for cheque to clear.